Telephone: 0845 260 8091

Order fulfilment → Telephone services

Response Handling & Order Fulfilment

From information requests and warranty registrations through to order handling and payment processing originated by your web site or by e-mail and telephone. Usually same day and always within 48 hours.

Your responses are valuable and will be handled with care. First Move is committed to providing you with that level of care across a range of response services to ensure your responses are treated with the respect they deserve.

Live call handling

Our small call centre is designed to take care of those projects that might get lost in a larger environment. We handle your enquiries, take orders, process cash and credit card payments, control stock and of course despatch the goods or information needed.

IVR

Automated Voice Response available - up to 100 lines if you want to venture into DRTV or simply you can receive calls with a lower cost solution than answering in person.

Web

We can provide back-end services by downloading your orders etc, updating the work undertaken—despatch dates, carrier information etc. so that your system is in control of every element of your work.

Multi-channel response handling is more than answering the telephone and opening the post.

System integration

First Move can undertake all the activities required to receive your orders through to payment and despatch.

Or we can integrate seamlessly into your established systems to ensure your transactional processing is carried out seamlessly - the choice is yours.

Warehousing

With 35,000 sq ft of alarmed production and warehousing and 700 pallet spaces in the Thames Valley you have the power to deliver. And you will be sure that your stock is safe and secure.

• Data services
• Printing services
• Mailing services
• Postage—how to save money
• Order fulfilment
• Web enabled services