Outsourcing Fulfilment
Remember when you were free from the responsibilities of the day to day chores –
to build the business, test new ideas, develop your marketing or simply go on holiday -
call us NOW on 01494 539 300 and regain your freedom.
Or – if you haven't reached that stage yet but want resources in place now to give your business an immediate ability to start work – talk to a team that has helped people build their businesses.
And just for good measure outsourcing can save you money as well as time.
Your stock will be stored, your calls answered, orders taken and despatched - within 24 hours.
From clothing, computer software, swimming aids, corporate literature through to warranty registrations and on-pack offers we handle orders/information requests and payment processing.
Live call handling
Our call centre is designed to take care of those projects that might get lost in a larger environment. We handle your enquiries, take orders, process cash and credit card payments, control stock and of course despatch the orders or information needed.
Automated call handling
This service can be used 24/7, to simply handle peak or out of hours calls with intelligent options to collect information or distribute your incoming calls. Brochure requests, disaster information provision, routing of calls - and much more all available when needed.
Web
We provide back-end services by downloading your orders, updating the work undertaken — despatch dates and carrier information, so that your system is in control of every element of your work.
System integration
First Move can undertake all the activities required to process your orders - information processing through to payment, despatch and building your own database system.
Alternatively, we can integrate seamlessly into your established systems to ensure your transactional processing is carried out seamlessly - the choice is yours.
Warehousing
With over 40,000 sq ft of alarmed production and warehousing and over 900 pallet spaces in the Thames Valley, you have the power to deliver on your promises to customers. And you can be sure that your stock is safe, secure, protected and insured.
Fulfilment case study
Full system — When we receive on-pack offers, we verify the application, enter details into the client database, produce a personalised letter, pick list and dispatch label, update stock system, pack-and-despatch and enter dispatch information against the customer record in case of a delivery query.
Part system — We download orders twice a day from the client FTP web site, print dispatch notes/invoices, pick the products and despatch. Orders taken before 2pm in our client's call centre are in the mail on the same day.